Return & Refund Policy

Policy Duration

Our policy lasts for 30 days.

If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or replacement.

Return Requirements

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

To complete your return, you must provide a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification confirming the receipt of the item and informing you of the approval or rejection of your refund.

If approved, your refund will be processed automatically, and the amount will be credited to your credit card or original payment method within a certain period of time.

Delayed or Missing Refunds (if applicable)

If you have not yet received your refund:

  • Check your bank account.

  • Contact your credit card company, as it may take some time before your refund is officially posted.

If you have done all of this and still have not received your refund, please contact us at Contact@Venlor.store.

Replacements (if applicable)

We only replace items that are defective or damaged. If you need a replacement for the same item, send us an email at Contact@Venlor.store.

Shipping

If you are returning an item worth more than $25/£/€, you will be responsible for the shipping costs. Shipping costs for the replacement product may vary depending on your location. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Questions?

We are happy to assist you! 😊 If you have any questions, send us an email at Contact@Venlor.store, and we will do our best to respond as quickly as possible.